Challenge Course

Reservations

• A minimum of 8 participants is required for any Challenge Course Program.
• Reservation requests must be made at least 21 business days prior to the day of the event, or by special request pending approval by Assistant Director of Outdoor Adventure.
• For the benefit of the group experience, participants are expected to stay for the whole extension of the program. Participants are not allowed to come after the program has already started. We encourage participants to plan accordingly for the times the program has been scheduled.
• Reservations for the high elements are only accepted after a low element program is completed and within the same academic semester.
• Failure to arrive on the day of the program and/or having less than 85% of the final participant count will result in a fee of $100.00 charged to the organization or group contact.
• In order to receive the student rate, all members of the group must be current UCF students.
• On the day of the program, participants exceeding the number stipulated on the contract by the group contact will not be allowed to participate.
• The minimum age for the Challenge Course is 16 years old. 

Program Fees

Cancellation Fees

• UCF Department, Non-Profit, and Corporate groups that cancel at least one week prior to the program date will receive a full refund minus a $50.00 processing fee.
• UCF Department, Non-Profit, and Corporate groups that cancel within one week of the program date will not receive a refund.
• UCF Student groups who cancel within one week of the program date will be charged a processing fee of $50.00. There is no fee if a UCF Student group cancels at least one week prior to the program date.
• UCF Student groups with 3 cancellations are not permitted to make future reservations until meeting with Outdoor Adventure Assistant Director or their designee

Participant Count Fees

• A final participant count must be provided either a week before the program date or at the Contact Meeting.
• Groups that change their participant count to less than 85% of the confirmed participant count within one week of the program date are subject to a $50.00 processing fee.
• Groups with less than 85% of the confirmed final participant count on the day of the program will result in a fee of $100.00 charged to the organization or Group Contact.

Day of Program Fees

• Failure to arrive on the day of the program will result in a fee of $100.00 charged to the organization or Group Contact.
• Groups that arrive with less than 85% of the confirmed final participant count will result in a fee of $100.00 charged to the organization or Group Contact.
• Refunds are not available for individual no-shows.

Group Contact

• The group contact must be present during the challenge course program for the entire duration.
• An in-person meeting must be scheduled between the group contact and the Head Facilitator staff assigned to the group at least 5 business days before the program date.
• The purpose of the meeting is to maximize your group experience by defining goals and expectations and signing the contract.
• Failure to schedule and meet before the program will result in the cancellation of the program.
• A final participant count must be provided at least five (5) business days before the program date.
• The group contact will be contacted by the Head Facilitator through the email provided on the reservation request.
• When a high elements program is scheduled on a different date other than the low elements program (within the same semester) the group contact person must remain the same and two different meetings will be scheduled for each program with the Head Facilitator.
• The group contact is responsible for ensuring that the group is properly informed and ready for the day’s events. This includes distributing all pertinent information to parents, participants, and other key members that need to be informed of the program requirements.

Clothing and Equipment

• All jewelry of any kind MUST be removed to participate.
• Participants must wear appropriate athletic clothing (no jeans) and hard-soled, closed-toed tennis shoes only.
• Members of the group cannot use personal climbing equipment and must use the gear provided by the UCF Challenge Course.

Release of Liability and Medical Forms

• Non-UCF student participants under the age of 18 must-have a Medical Information Form and Release Liability Form signed by a parent or legal guardian. The minimum age for the Challenge Course is 16 years old. 
• UCF student participants under the age of 18 do not need forms signed by a parent or legal guardian.
• The minimum age required to participate in any Challenge Course Program is 16 years of age (including low and high elements).
• Completion of the Release of Liability and Medical Information Forms are required for participation in any Challenge Course event.

Severe Weather

• Weather conditions are variables we can’t control. Cancellations based on weather will be made only by the RWC Staff.
• If a Challenge Course program must be canceled due to severe weather conditions, every effort will be made to reschedule the event. If the program cannot be rescheduled because RWC Challenge Course reasons a full refund will be issued.
• A program that is 75% complete will be considered a full program and will not be rescheduled.